Shipping Policy

At Samartham Technologies we take pride in delivering high-quality Indian clothing to your doorstep with speed, care, and reliability. This Shipping Policy explains how we handle order processing, dispatch, delivery timelines, shipping charges, and other important details. By placing an order on our website, you agree to the terms outlined below.

1. General Shipping Terms

We currently ship orders across India through trusted courier partners.
International shipping is available to selected countries (please check at checkout).
All orders are shipped directly from our warehouse in Panchkula.
The estimated delivery time depends on your location, product availability, and courier serviceability.

2. Order Processing Time

Orders are usually processed and dispatched within 2–4 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During festivals, sales, or promotional events, processing times may be slightly longer due to high order volumes.

3. Estimated Delivery Timelines

Metro Cities (Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad): 3–6 business days
Tier 2 & Tier 3 Cities: 5–8 business days
Remote/Rural Areas: 7–10 business days
International Orders: 10–20 business days (depending on destination and customs clearance)

Note: Delivery times are estimates and may vary due to unforeseen delays such as weather conditions, courier issues, strikes, or government restrictions.

4. Shipping Charges

Within India:
- Free shipping may be offered above a minimum order value (e.g., ₹999).
- Orders below the minimum value may attract a nominal flat shipping fee (e.g., ₹100).
International Orders:
- Shipping charges are calculated at checkout based on weight and destination.
- Customs duties, taxes, and import charges (if any) are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive an email or SMS with tracking details.
You can track your package on the courier partner’s website or through the tracking link provided.
Tracking information may take up to 24 hours to reflect after dispatch.

6. Delivery Conditions

Deliveries are made only during business hours (Monday–Saturday, excluding public holidays).
A signature or OTP may be required upon delivery to confirm receipt.
If you are unavailable at the time of delivery, the courier may attempt re-delivery or leave the package at a safe location.
If delivery fails after multiple attempts, the package may be returned to us. In such cases, re-shipping charges will apply.

7. International Shipping Policy

We ship selected products internationally via reliable courier partners.
Customs duties, VAT, or import taxes imposed by the destination country are to be borne by the customer.
We are not responsible for delays caused by customs clearance.
International shipping timelines may vary from 10–20 business days.

8. Delays in Delivery

While we strive to deliver your orders on time, delays may occur due to:

Natural calamities or extreme weather conditions
Strikes, lockdowns, or government restrictions
Courier network disruptions
Incorrect or incomplete shipping addresses provided by the customer

We will make reasonable efforts to inform you in case of unexpected delays.

9. Address Accuracy

Please ensure that the shipping address, contact number, and pincode entered during checkout are accurate and complete.
We are not responsible for delays or non-delivery due to incorrect addresses.
If an order is returned due to an incomplete/incorrect address, reshipping charges will apply.

10. Damaged or Missing Shipments

If your package is tampered with, damaged, or items are missing, please contact us within 48 hours of delivery with photographs of the package.
We will investigate and, if eligible, arrange for replacement or refund as per our Refund Policy.

11. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse location.
You will be notified if your order is split into multiple shipments.

12. Changes to Shipping Address

Address change requests can be accepted only if the order has not been shipped.
Please email us at info@samarthamtechnologies.com immediately after placing the order for corrections.

13. Our Responsibility

We are responsible for your order until it is handed over to the courier partner.
Once shipped, the responsibility lies with the courier, but we will assist you in tracking and resolving issues.

14. Customer Responsibilities

Provide correct delivery details.
Ensure availability to receive the package.
Pay applicable customs duties for international orders.
Report any delivery issues promptly.

15. Contact Us

For shipping-related queries, please reach us at:

Address: Sco No. 262, Sec. 14, Chamber No. 8,
Lower Ground Floor, Panchkula
Phone: +91 95014-54641
Email: info@samarthamtechnologies.com