Refund & Return Policy

Refund & Return Policy

At Samartham Technologies, we value our customers and want you to have the best shopping experience with us. We understand that sometimes a product may not meet your expectations or circumstances may change. To ensure transparency and fairness, we have designed this Refund & Return Policy to guide you through the process. By shopping with us, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is raised within 7 days from the date of delivery.
  • The product is unused, unwashed, unaltered, and returned in its original condition with tags, labels, and packaging intact.
  • The item is not part of our non-returnable list (such as innerwear, masks, customized items, or sale/discounted products unless damaged or defective).
  • Proof of purchase such as order number, invoice, or receipt must be provided.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned or refunded:

  • Innerwear and lingerie
  • Face masks and protective gear
  • Customized or personalized products
  • Items purchased under clearance, flash sales, or final sale sections
  • Gift cards or vouchers

Please check the product description carefully before placing your order.

3. Process for Returning a Product

If you wish to return an item, please follow the steps below:

  1. Initiate Request: Log in to your account and select the product you want to return, or email our customer care at info@samarthamtechnologies.com
  2. Approval: Once your request is reviewed, our team will confirm if the product is eligible for return.
  3. Shipping the Product Back: You will be provided with return shipping details. The customer is usually responsible for return shipping costs, unless the product received is defective or damaged.
  4. Inspection: Once we receive the returned product, our quality control team will inspect it to ensure it meets the return criteria.
  5. Refund/Exchange: If approved, your refund or replacement will be processed as per your preference.

4. Refund Policy

Refunds will be processed only after the returned product passes inspection.

  • Mode of Refund: Refunds will be made to the original payment method (credit card, debit card, UPI, net banking, or wallet).
  • Processing Time: Refunds usually take 7–10 business days from the date of approval.
  • Partial Refunds: In certain cases, partial refunds may be granted, such as for items returned with minor missing parts or packaging damage.
  • Shipping Charges: Shipping charges, COD charges, and return handling fees are non-refundable unless the product is defective or wrongly delivered.

5. Exchange Policy

Instead of a refund, you can opt for an exchange if:

  • The requested product is available in stock.
  • The returned product passes inspection.

If the replacement product costs more, the difference must be paid before dispatch. If it costs less, the balance will be refunded.

6. Damaged or Defective Products

We take utmost care in quality checks before shipping. However, if you receive a product that is damaged, defective, or not as described:

  • Notify us within 48 hours of delivery with clear images or videos of the defect.
  • Once verified, we will offer you a free replacement or a full refund, including shipping charges.

7. Cancellation & Refund for Cancelled Orders

  • Orders can only be cancelled before they are dispatched.
  • In case of cancellation, the full amount will be refunded within 5–7 business days.
  • Once an order has been shipped, it can no longer be cancelled but can be returned as per the return policy.

8. International Returns

For international orders:

  • Customers are responsible for shipping charges, customs duties, and any applicable taxes for returns.
  • Refunds will be processed once the product reaches us in its original condition.
  • Damaged or defective international orders will be reviewed on a case-by-case basis.

9. Important Notes

  • Returns not meeting the above conditions may be refused.
  • Repeated returns from the same customer may be flagged and could affect eligibility for future purchases.
  • We reserve the right to update or modify this policy at any time without prior notice.

10. Contact Us

For any queries or assistance regarding returns and refunds, you can reach our customer care team at:

Conclusion

Our goal at Samartham Technologies is to ensure you are happy with your purchase. We strive to make the return and refund process as simple and transparent as possible. Your satisfaction is our top priority, and we are always here to help resolve your concerns.

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