1. Introduction
- This Privacy Policy explains how we handle your personal data in compliance with applicable Indian laws.
- The terms “we,” “our,” and “us” refer to Samartham Technologies, while “you” refers to the customer, visitor, or user of our website.
- We ensure transparency in how we collect, process, and protect your information.
2. Information We Collect
When you interact with our website, we may collect the following information:
a) Personal Information
- Name
- Contact number
- Email address
- Billing and shipping address
- Date of birth (if provided during sign-ups or offers)
b) Payment Information
- Debit/credit card details
- UPI/Net banking details
- Wallet information
(Note: We do not store payment details directly. They are processed via secure third-party payment gateways.)
c) Technical Information
- IP address
- Browser type
- Device details
- Pages visited and time spent on the website
d) Other Information
- Feedback, reviews, and queries shared with our support team
- Information provided during promotions, surveys, or contests
3. How We Use Your Information
Your data helps us enhance our services and provide a smooth shopping experience. We use your information for:
- Processing and fulfilling orders
- Providing shipping updates and delivery information
- Responding to your queries and customer support requests
- Sending promotional offers, newsletters, and updates (only if you opt-in)
- Improving our website functionality and user experience
- Preventing fraud, unauthorized access, or misuse of our platform
- Complying with legal obligations under Indian law
4. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share data with trusted third parties in the following situations:
- Logistics Partners: To deliver your order (e.g., courier companies).
- Payment Gateways: To securely process transactions.
- Service Providers: For IT, email, SMS, and marketing support.
- Legal Authorities: When required by law, regulation, or government request.
All third-party service providers are required to maintain confidentiality and use your information only for the purpose for which it is shared.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
- What are cookies?
Small text files stored on your device to recognize your preferences and improve site performance. - Why we use cookies:
- To remember your shopping cart items
- To analyze website traffic and user behavior
- To provide personalized recommendations
- To deliver relevant ads and promotions
- Managing cookies:
You can disable cookies through your browser settings, but some parts of the website may not function properly without them.
6. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
- Our website is secured with SSL (Secure Socket Layer) encryption.
- Payments are processed through RBI-compliant, PCI-DSS-certified payment gateways.
- Internal access to personal data is restricted to authorized employees only.
While we strive for full security, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights
As a customer, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the data we hold about you.
- Right to Rectification: You can update or correct inaccurate information.
- Right to Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
- Right to Withdraw Consent: You can opt out of receiving marketing emails or SMS at any time.
- Right to Restrict Processing: You may restrict certain uses of your data.
To exercise any of these rights, please contact us at info@samarthamtechnologies.com
8. Data Retention
- We retain your personal data only as long as necessary to fulfill the purposes mentioned in this policy.
- Information related to legal, accounting, or compliance obligations may be retained for a longer period as required under Indian law.
9. Third-Party Links
Our website may include links to third-party websites, such as payment providers, shipping partners, or social media platforms.
- We are not responsible for the privacy practices or content of these external sites.
- We encourage you to read their privacy policies before providing any personal data.
10. Children’s Privacy
- Our website and services are intended for individuals aged 18 years and above.
- We do not knowingly collect information from children under 18.
- If we learn that we have inadvertently collected data from a minor, we will delete it immediately.
11. Marketing & Communication
- We may send you promotional emails, SMS, or WhatsApp messages about new collections, sales, or offers.
- You can unsubscribe anytime by clicking the “unsubscribe” link in emails or contacting us directly.
- Even if you opt out of marketing, you may still receive transactional communications regarding your orders.
12. International Data Transfers
- Since we operate primarily in India, your data is stored within India.
- However, if we engage international service providers, your data may be transferred outside India under secure agreements that comply with applicable laws.
13. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.
- The revised policy will be posted on this page with a new “Last Updated” date.
- We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us:
📍 Address: Sco No. 262, Sec. 14, Chamber No. 8,
Lower Ground Floor, Panchkula
📞 Phone: +91 95014-54641
📧 Email: info@samarthamtechnologies.com
15. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Panchkula.